Building Bridges programs are most successful when registrants who sign up, show up. Once purchased, online session registration fees are not transferable though may be eligible for refund according to the following policies.


  • Notice of cancellation 5 business days prior to the session = 100% refund
  • Notice of cancellation 0-4 business days prior to the session = No refund
  • Notice of cancellation must be in writing via email. To cancel via email, send the cancellation notice to:


What if you have a scheduling conflict?

We understand plans can change. Scheduling conflicts may include unexpected meetings or other work and family obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, cancellation requests and refunds will be honored based on the policy described above. At this time it is not possible to transfer a registration from one person to another, or from one session date to another unless there are extenuating circumstances.


The online technology didn’t work. Can you get a refund?

Before registering for a sessions, please visit the Zoom support page. Home or company firewalls, security settings, or other network issues cause most technology glitches. Please work with Zoom and IT support to resolve these issues in advance.


Unhappy with the content of the webinar?

Please submit comments on the evaluation form sent following each session. Depending on feedback from all participants, refunds may be considered on a case-by-case basis. Any decision to offer a refund is strictly at Building Bridges’ discretion.


What if Building Bridges cancels?

We will issue 100% refunds if we cancel a session due to causes beyond our control, including but not limited to fire, floods, pandemics, national emergencies, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, or lockouts or other labor disturbances.